Warranty
Support for your gaming PC, from troubleshooting to warranty enquiries and aftercare.
Warranty, Returns & Shipping
Everything you need to know about your ZeroLag order and aftercare.
PC Warranty
New ZeroLag gaming PCs come with a 2-year warranty. Coverage is subject to the applicable warranty terms.
Return Window
ZeroLag offers a 5-day return window, subject to the applicable return conditions. Contact support for assistance.
Fast Dispatch
We aim to dispatch orders within 1 day of receiving them. Delivery time depends on the shipping service.
Understanding Our Policies
Please review the information below before requesting warranty support or starting a return.
Warranty Coverage
At ZeroLag Gaming, we are committed to delivering high-performance gaming PCs built with quality components and expert craftsmanship. Every new ZeroLag gaming PC comes with a 2-year limited warranty, giving you confidence and peace of mind with your purchase.
Returns & Refunds
ZeroLag offers a 5-day return window beginning on the date your order is delivered. We encourage customers to inspect their gaming PCs immediately upon arrival to ensure everything is in good condition and matches their order.
Shipping & Delivery
ZeroLag aims to dispatch orders within 1 day of receiving them, subject to order verification, payment confirmation, stock availability, and courier collection schedules.
Warranty Exclusions
ZeroLag Gaming provides a 2-year limited warranty on all new gaming PCs, covering eligible manufacturing defects and hardware faults.
How to Request Support
Need warranty assistance or want to discuss a return? Follow these steps.
Contact ZeroLag
Get in touch through our Contact Support page and describe your enquiry.
Share Order Details
Provide your order number, contact information and relevant details about your PC or return request.
Receive Guidance
Our team will review your enquiry and explain the applicable next steps.
Warranty & Returns FAQs
Answers to common questions about ZeroLag orders and aftercare.
How long is the warranty on a new ZeroLag PC?
New ZeroLag gaming PCs come with a 2-year warranty, subject to the applicable warranty terms.
What does my warranty cover?
Where a fault is confirmed as eligible, ZeroLag will provide the appropriate resolution, which may include technical troubleshooting, repair or replacement, in accordance with the applicable warranty terms.
Who pays for warranty return shipping?
If your gaming PC develops a fault covered by our 2-year limited warranty, ZeroLag will arrange or reimburse reasonable return shipping costs where required under UK consumer law.
If inspection confirms that the issue resulted from accidental damage, misuse, or another excluded cause, the customer may be responsible for return shipping and any agreed repair charges.
Customers must contact ZeroLag Customer Support before returning a product to receive the appropriate shipping instructions.
Can I upgrade my PC without affecting the warranty?
Yes. At ZeroLag Gaming, we understand that upgrading your gaming PC is part of enhancing your gaming experience.
You can upgrade components such as RAM, storage, and graphics cards without automatically voiding your 2-year limited warranty.
Need Help With Your Gaming PC?
Have a warranty question or experiencing a technical issue? Contact the ZeroLag support team for assistance.
Important: Warranty coverage and service are subject to ZeroLag's applicable terms.
